Pulse Software - Notice history

This incident is now resolved. Daily scheduled morning notifications have been delivering normally since we addressed the underlying issue, and monitoring has confirmed stable delivery. We apologize for the missed notifications on July 29 and thank you for your patience

Scheduled notifications have been restored and are delivering normally. As a preventive measure, we're migrating the scheduler to Pulse-managed infrastructure for greater reliability, which will reduce the risk of a similar issue in the future. We'll continue monitoring to confirm stability.

After monitoring over the past two days, our website has performed reliably under the increased load with no further degradation. The resource scaling we applied has held up well, so we're closing this incident as resolved. Thanks for your patience.

This morning we noticed higher-than-usual load on our website, which caused some degraded performance. We've scaled up our resources to handle the increased traffic, and performance has recovered. We'll continue monitoring throughout the day to ensure everything stays stable

A hotfix has been deployed and all services are now restored. Our team is currently validating system health and will be retriggering any failed workflows as soon as possible.

We will continue to monitor closely and provide a final update once validation is complete. Thank you for your patience throughout this incident.

We have identified the cause of the ongoing service disruption: an expired TLS certificate is causing connection failures across our services. Our engineering team is working to rotate the certificate and restore service.

Escalation update: the workflow failures reported earlier have expanded — we are now seeing impact across all microservices. We are currently experiencing a major service disruption affecting all of our major services. The issue has been identified as related to SSL certificate validation, and our engineering team is actively working on a fix.

Customers may experience failures or degraded performance across the platform during this period.

Earlier today, all our sites became temporarily unavailable due to a faulty infrastructure resource that impacted some of our core services. The issue has been resolved and all sites are now operating normally.

Impact

During the affected window, customers were unable to access our sites as core services were disrupted by the faulty infrastructure resource.

Root Cause

One of our infrastructure resources became faulty, which impacted several core services that our sites depend on, resulting in the outage.

Resolution

Our team identified the faulty resource and remediated it as quickly as possible. Core services were restored and all sites are back online and operating normally.

Next Steps

We are conducting a full review of the faulty resource and the dependent services to understand why this caused a site-wide impact and will implement safeguards to improve resilience and prevent recurrence.

We sincerely apologize for the disruption and appreciate your patience while we worked to restore service.