Pulse Software - Notice history

The patch has been deployed and offer workflows are running normally again. We're monitoring closely to confirm the fix holds and that there are no further failures.

We've identified the root cause: a recent security update introduced authentication failures affecting offer workflows. A patch to resolve this is scheduled to be deployed tonight. We'll confirm once it's applied and delivery is back to normal.

This incident is now resolved. Daily scheduled morning notifications have been delivering normally since we addressed the underlying issue, and monitoring has confirmed stable delivery. We apologize for the missed notifications on July 29 and thank you for your patience

Scheduled notifications have been restored and are delivering normally. As a preventive measure, we're migrating the scheduler to Pulse-managed infrastructure for greater reliability, which will reduce the risk of a similar issue in the future. We'll continue monitoring to confirm stability.

After monitoring over the past two days, our website has performed reliably under the increased load with no further degradation. The resource scaling we applied has held up well, so we're closing this incident as resolved. Thanks for your patience.

This morning we noticed higher-than-usual load on our website, which caused some degraded performance. We've scaled up our resources to handle the increased traffic, and performance has recovered. We'll continue monitoring throughout the day to ensure everything stays stable